In 1943, an American psychologist named Alfred Maslow introduced his "hierarchy of needs." The hierarchy outlined five core things that all humans need, from food to creative expression. While these needs are still relevant to us today. we now have a second self—a digital, online self—with unique needs and routines.
Understanding the core needs of the online self, particularly as it pertains to the sourcing of information on goods, is key to transcending Google's search engine algorithm race.
When we turn to the internet in search of information, we have specific wants including speed and accuracy.
In the past, it was decently easy to have these wants realized (considering, of course, that the slow speed of dial-up was a marvel for its time). Finding a helpful answer in the first 10 or so results was a reasonable task.
But this has changed over time. Google's continued algorithm adjustments generate scores of SEOs claiming there are new best practices. Plus, Google itself obfuscates how its ranking algorithm really works, which pushes concerned business to spend money on paid ads—the ones that always go on top of the search engine results pages (SERPs).
But what if I told you that this hype cycle wasn't...real?
Search engines—namely Google, which sets the tone for all others—are not in the business of helping people find information.
They're in the business of making money. When they change their algorithm or page layout, the end goal is profit.
Ads go at the top of a SERP?
Google sells ads!
AI is touted as the magic solution to creating content "at scale"?
Google has a paid AI product!
How convenient!
But here's the thing: when it comes down to it, even though Google's goal is to make money, its core product still functions as a portal for information. If you truly provide valuable information—in any format—you can appear at the top of search results. Even if you don't pay Google for ad space or a Gemini AI license.
You just need to address a searcher's core needs.
The searcher's hierarchy of needs addresses the six core things that a website needs to provide to its potential users. If you work toward these six things, your content will have the ability to not only rank well in search results, but to persist in its rank, even as AI-generated low-value content comes and goes around it over time.
The hierarchy contains six parts:
1. Accessibilty
2. Comfort
3. Readability
4. Connectivity
5. Privacy
6. Trust
By starting at the bottom and working your way up, you can achieve the ultimate goal of trust and higher conversions through organic search.
The entire experience starts with a need to access your site and content: if it’s blocked from search engines, is tough for a human to navigate, or cannot be browsed by someone using a screen reader, nothing else you do will have an impact.
This is why each time I work with a Stress-Free SEO Strategy client, I start with a complete site audit. Before we begin implementing any optimization techniques, we need to make sure that the site:
Both a technical site audit (which I provide) and an accessibility audit (I have great providers I can loop in or refer you to) are important when building a site that ranks well and delivers information to people.
If you’re interested in assessing your site’s human-and-computer access on your own, these resources can help:
Searchers also need to be comfortable with your site and its content. This doesn’t mean we can’t challenge a searcher or their beliefs—we absolutely can! Providing information that goes against what someone expected or thought they wanted can be an important part of both individual growth and building a trusted relationship with a user.
What “comfort” means in this context is that we need to meet searchers on their level in terms of language, complexity, and examples. This means we:
While we want searchers to be topically comfortable with what we’re talking about, we also need to make sure the text is truly readable. Unless you know you’re writing to a PhD-level audience, it’s best to err on the side of keeping the reading level lower. I always refer back to my journalism training here: the goal was to keep stories in the 5th-to-8th grade reading level range.
Getting people to land on your site through search engine results is only one part of the process. What happens once they’re on your site? Ultimately, you want to keep them on your site as long as possible. Yes, this can lead to greater conversion levels, but it also helps to cement your content and brand as a trusted source in the searcher’s mind. Your content may bring new questions to their mind—make sure that you’re providing answers, ideally ones that are also on your site.
It’s also important to remember that part of building a relationship with searchers means respecting their privacy. This is often overlooked in the marketing world, as countless trackers and tags are the name of the game. After all, if you can collect data from users, why wouldn’t you?
Well, there are a few reasons not to.
Ultimately, the five components above all lead up to building trust with the searcher. And this is the core thing that everyone seeking information online really needs: answers and resources they can rely on to be correct.
If you’ve felt frustrated with your own Google search results lately, it’s not all in your head. Google SERPs have indeed gotten worse over time. While search engine companies try to remove spammy, AI-generated content, it’s created so quickly that it continues to be in the SERPs.
But this doesn’t mean that your content can’t be found. It can! Too many people are throwing in the towel and assuming that low-quality AI-generated content is the only thing that can rank these days. That leads to fewer human-crafted quality pieces existing…and if they don’t exist, they certainly can’t show up in search results.
Simply put, most people and businesses aren't thinking about the end user when creating website content. Oh, sure, they're thinking about the end user in terms of someone purchasing something from them--but their ultimate goal is quick conversion, not building up presence as a reliable resource.
The thing is, though, that if you focus on becoming a reliable resource (the trust portion of the hierarchy), then you have the chance to gain higher-value, longer-lasting customer spend than if you're simply trying to grasp at everything that could possibly stick.
Here's an example: I was recently searching for information about how many arm strokes an intermediate swimmer takes to go 25 meters. This is a pretty straightforward question, one that could even be answered in the featured snippet.
Instead, though, I got several results that were long, long blog posts about all sorts of "swimming questions"--and the answers were terrible. It was clear that many of the results in this SERP were AI slop. I clicked on one that contained sections such as "Can you swim with banana peels on your feet?" and never actually answered my question.
(For what it's worth, the answer is 17-20 strokes and no, you cannot swim with banana peels on your feet.)
Sure, that company got to report that their page ranked well in the SERP and got some clicks. But I’d venture to guess their bounce rate is very high, and their conversion rate—I think they were selling a swimming plan or app—is incredibly low.
The "banana peels on your feet" thing seems like it's out of left field at first, but it’s not. There’s a reason this appeared in the AI-generated content I had to wade through. Eating a banana before you swim gives you potassium, which can help reduce foot cramps in the pool. There are many Reddit threads and some blog posts talking about this actual tip.
When whatever generative AI tool they used to write that article, probably ChatGPT, was trained on vast swaths of internet content, its algorithm paired together "banana / feet / swimming" but without any of the actual context. This is a problem that results from generative AI's predictive, not creative, programming.
This is why you need to be VERY careful if using AI to write or plan your content. A predictive tool like ChatGPT cannot create net new ideas. Everything it outputs is a regurgitation of something that’s already existed, and its accuracy may be shaky at best.
Lower-quality content may come and go around you, but as long as your content is valuable and up to date, you can still rank well in Google search.
Just take a look at this analysis from Ihor Rudynk, CEO at
Collaborator, a Ukranian company that makes tools to support healthy backlinking and digital PR:
He found that even if AI-generated content pops up to the top of a SERP at first, its performance doesn’t last.
On the other hand, we can look at some of the content I’ve written for clients using the Searcher Hierarchy of Needs and see two things:
1. It rises to the top of the SERP quickly on healthy domains.
Take Client A as an example: content I’ve published since mid-January has maintained consistent rank in the top 10, with an average position of spot #5 on the Google SERPs. Many pieces land in the top three spots within days after publication, including at position zero (aka the featured snippet or AI overview).
2. It lasts at the top of the SERP.
When we look at an example from Client B, we can see that content created with this framework in mind persists at the top of the SERP. While my chart only goes back to 2023, this piece has actually been in spot #1 since its publication in October 2021.
That’s over three years at the top of the SERP. It’s been updated for timeliness/accuracy as technology related to the article topic has changed in this time, but the core text is the same. And when AI Overviews rolled out, the content moved into position zero in addition to traditional spot #1.
Low-quality content is still an unreliable way to rank long-term. And if you build your content strategy around low-quality, AI-generated content, you’re going to be stuck in a continual cycle of content churn. But if you’re willing to take the time to work through these six steps and create content by and for humans, you can and will achieve good rank in the SERPs.
